We are seeking a dedicated and experienced Technical Support Shift Manager to lead our dynamic support team in delivering exceptional service to our clients. In this role, you will oversee daily operations, ensuring that all technical support requests are handled efficiently and effectively. You will be responsible for managing a team of technical support specialists, providing guidance, training, and performance evaluations. Your leadership will be crucial in maintaining high standards of customer satisfaction and achieving service level agreements (SLAs). You will also be expected to develop and implement strategies for continuous improvement in support processes and team performance.
Key responsibilities include monitoring team performance metrics, resolving escalated support issues, and facilitating communication between the technical support team and other departments. You will conduct regular team meetings to provide updates, share best practices, and foster a collaborative environment. Additionally, you will be involved in onboarding new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. A strong understanding of technical issues, excellent problem-solving skills, and a passion for customer service are essential for success in this position.
The ideal candidate will have a background in technical support or IT, with a proven track record of managing teams in a fast-paced environment. Strong interpersonal and communication skills, along with the ability to motivate and inspire others, are essential. A degree in Computer Science or a related field is preferred, along with relevant certifications. If you are ready to take on this exciting challenge and lead our technical support team to new heights, we would love to hear from you!
Technical Support Shift Manager
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