We are seeking a dedicated and skilled Customer Support Technician to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and solutions for their technical issues. Your primary responsibilities will include troubleshooting hardware and software problems, guiding customers through step-by-step solutions, and ensuring that all inquiries are managed promptly and effectively. You will also be responsible for maintaining accurate records of customer interactions and support issues in our ticketing system, providing regular updates to customers, and escalating complex issues to higher-level technicians when necessary.
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others. A minimum of two years of experience in a customer support or technical support role is preferred, with a solid understanding of operating systems, networking, and common software applications. You must be comfortable working in a fast-paced environment and possess strong problem-solving skills to quickly identify and resolve issues. A degree in Information Technology or a related field is a plus, along with certifications such as CompTIA A+ or Microsoft Certified Professional. If you are a proactive individual who thrives on providing top-notch customer service and enjoys working with technology, we want to hear from you!
Customer Support Technician
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